Email Outgoing Rejected!-URGENT

[MEELAN]

Why my client getting this when he try to send a mail through mail.HISDOMAIN.com?

His out going mail size is 386KB and 180KB. Not a big one?

He is using OE 6 and winXP

The message could not be sent because its size exceeded the server's limit. You can use the option, located in Tools | Accounts | Properties | Advanced, to break messages into smaller parts. Subject 'Fw: HP0511', Account: 'MY_CLIENT_COMPANY_NAME', Server: 'mail.MYCLIENT-DOMAIN.com', Protocol: SMTP, Server Response: '552 sorry, that message size exceeds my databytes limit (#5.3.4)', Port: 25, Secure(SSL): No,

Please help as soos an possible!

[admin]

Sorry was making a change and set it a little low, I had to put a 5mb limit on email trying to stop one of these spammers but any thing under 5mb should go now..

[MEELAN]

Admin:
Thanks for quick reply (less than 10 minutes).
Really appreciate the response and now must ask the client to try it again.

[MEELAN]

By the way,

Is it going to be the standard limit (5 MB) set for all out going emails?

[admin]

I am thinking about that. I think 5MB is more then good for a single email. Any thing bigger then 2 or 3 MB should really go over FTP any way.

[resell01]

I disagree, as I have many clients who send files that are anywhere from 2mb to 15mb in size (5mp pictures and cad files). Also, I have a support ticket in to you Brad, sent yesterday, regarding email account sizes. No reply yet?

[Silverbug]

yeah i agree with resell01 (atho i have already vented my views on limiting the email in another thread) i too have clients who are not ftp savy and use email for the same reasons.

[Garreg]

Brad: I appreciate the reasons for resticting the emails to 5MB, but would have to agree with others here... some of my clients dont have FTP access (evenless understand it :-) ) but a couple of them require the ability to send large files as attachements.

If theres a work-around could you please have a look at it for us?

[ramjet]

could a limit be set on sending duplicate emails somehow to prevent spam?
the mailing lists etc be moved to their own seperate server maybe.... ????
just musings from the non-technical....

[admin]

From the mailing lists to users wanting to send files bigger then 5mb its just over loading systems left and right. Again mail is not made to move big files around..

I really don't see how someone could not be able to type ftp:\\somedomain.com in to IE and not be able to use it.. That I just don't get..

E-Mail is just not made for what your trying to do here and send these 5MB to 15MB files.. Yes it can do it but at the expense of all the other users..

[Scroller]

We really can't expect everyone to understand what FTP is all about and expect them to use FTP just to send a large file. A 100-page Word proposal with some Visio drawings already easily hit 4MB. Where I come from, where most are on broadband, sending big Word docs are pretty common.

I really dun understand why Matrix is constantly trying to "teach" us what internet is all about ... first you say you don't understand why anyone should leave mail on server for more than 30-days just because you don't (we all said we have clients that travel) ... then you said you dun understand why anyone need more than 10MB on Webmail ... and now you're even limiting outgoing mail size to 5MB???? I'm getting rather worried ... everyday new rules are popping out of nowhere ... and WE HAVE TO DO ALL THE EXPLANATION TO OUR CLIENTS.

if you want to implement all these hidden rules, please have them listed on your package page, so at least newcomers know what they are getting themselves into.

[admin]

Scroller, these ruls are coming because users are abusing our servers and service every single day, you included. I mean come on now lets add this up.. We don't limit you on mail at this time if you want I can now make these changes and apply the limits to the accounts as they have always been set in your account I have never infoced them due to issues with H-Sphere. That has now been fixed.

So I just left it unmettered for every one. But it is being abused so bad it crazy. Lets say just 20 of you send a 10MB in a day there goes 200MB of bandwidth and Space on the server. Now you want to leave this stuff on the server for over 30 days.. But we will just use 30 days for this case. 30 x 200MB = 6000MB of bandwidth and space ( THAT WE DON'T EVEN CHARGE YOU FOR ) plus the time its backing up the mail server for you to send these things.. Plus you have all the other mail going in and out of the mail servers..

I think you see my point there.. If your clients can't use FTP then why do they have a web site?? I mean you can even make it easier for them:
Hey heres an FTP account for you to upload your files.
ftp:\\usernaassword@ftp.somedomain.com

All they have to do is copy and past in IE.. I am not making new rules here these were rules I would hope everyone would follow as net etiquette, but it seems a lot of users here are NOT..

[resell01]

Some of my clients can't use FTP and I don't expect them to. I have to agree with Scroller. In todays age of email, 5MB to 10MB files are not that large. Two years ago, yes it would have been huge, but today, its the norm. Lots of people have DSL and send family pictures and videos. This is the norm now a days...

[admin]

resell01, its not the speed of the end user that is the issue here. POP3 is not made for moving files. POP (POST OFFICE PROTOCAL) just like your post office they have a limit on the size you can send. FTP (FILE TRANSFER PROTOCAL) think of it as fedex it can move big files..

I understand you don't want to tell you customers the right way to do things but we have to every single day to our end users. If your end users was our customer we would tell them step by step how to move large files the right way. But since these are your customes and we don't want to mess with your clients as that would be very bad, you should be helping them do things the right way..

You guys come on here and email us email is down I have lost emails well things like this is the very reason why. But then you want to send 20MB files in emails.. Sorry but you need to pick one..
1. Large files in emails backing up the mail server and us having to go in and clean up the mess meaning you may lose and email or two.

2. Take 5 min with your customer show them the right way to send files have a very stable email system for every one..

Thats what you really have to pick from.. I am doing my best to keep systems stable but if you guys can't take the time to tell your end users the right way to send files I really can't help here.. If they were vortech inc's end users I would have a tech on the phone with them or emailing them telling them how to do it the right way.. Just my 2 cents..

[thecomputerpro]

Hmmmmm....

Well, I have a client right now who has more than 60mb on the server (the only one I might add!) and I am not very happy about it. This mainly because he has never offloaded his stuff from the server. (to note, I plan to rectify this on my next visit!)

Now, to the point here. I work in a corporate environment and I have serious issues with people sending things via email that are over 5 meg in size. That is what network shares are for which is what admin is kind of saying here.

I am not sure what the answer is here but most other providers that I have worked with in the past have aloted X for the account as a whole. I do not think that 10mb for email is completely unresonable compared to other services. The other option is to alot a quota for the whole package. As in, you say an account can have 300mb of disk space and that goes for web, email, and any database space that the customer has. ( is that an option available in hsphere?) That would be the ultimate answer I think then you could setup with no restrictions except for the global ones.... Then when the customer goes over you can charge them for it and legitimately!

Here is my ultamate thoughts, if you own your own equipment or lease a dedicated server, then determine your needs and use it how you see fit including unlimited space (so long as servers have enough disk space otherwise it will crash!), but in a shared environment which is where we are, there needs to be some paramaters to work with to ensure stability and reliablity for all!! So, although I think it would be great to have no limits on email, there has to be some here, especially when all of us are depending on these systems.

So, admin stated earlier about charging us resellers for the email space on the server, again I will say, in a shared environment, I am for it. That will encourge us as resellers to charge our customers and help educate them on the "best practices" of using email. Maybe they don't know how to use FTP but I will bet you they can learn and do it in NO TIME! If they can use windows explorer they can use FTP. IE can make it that easy for them. Not only that, but who and how are they uploading their site? If your doing it for them then if I were you I would be charging them for it! If they are using Front Page then how hard would it be for them to add a folder on their site and include the files they want to send to everyone? ESPECIALLY of they are over 5MB in size!

Bottom line is this.. It costs Matrix to provide these service and make these servers perform to the customers demands. They have to have some peramaters and guidlines to work with to ensure services are available for all. Allowing us as resellers to be "unmetered" on email disk space is a blessing because if it was you providing the services you probably wouldn't? Why? Because you would see quite rapidly how much it can cost to provide "unlimited" anything to your customers! I am not sure about you all but I like to spend as little as possible for the best service and I think with Matrix we have something for almost nothing! Where else can you find these services for this cost????


So, I charge my customers $.10/mo for every MB in there mailbox over 10mb! Why? Because I do not want to own their data! If the server was to crash and they lost all thier data, who's "fault" is it? My opinion, theirs! Because they need to own it and move it where it will be available to them at will regardless of who provides their service. 10mb email??? Where is the limit?? If we can implement a quota for all space then great! If not, I am not sure what the answer is but I do know I want email service to work for ALL my customers not just the ones that want to send 10mb family pictures!......

I know this is going to tick some of you off but as a system admin myself I try to satisfy both sides. On this issue, I am not sure where the happy medium is but unlimited anything is not it!

Thats alls I got to say!
(Translation: That is all I have to say)