Enom Strikes Again

About every two weeks I get a client that states their site, email, everything has gone down, even though it has been running fine for some time and they've made no changes.
A quick check of DNS reveals that their domain is pointed at these Name Servers, much to the client's surprise

dns1.name-services.com. [TTL=3600]
dns2.name-services.com. [TTL=3600]
dns3.name-services.com. [TTL=3600]
dns4.name-services.com. [TTL=3600]
dns5.name-services.com. [TTL=3600]

....and a subsequent WHOIS check reveals the registrar to be ENOM, INC.

Had this only happened once, I would dismiss it as a fluke, but I see this 2 or 3 times a month. Does anyone have similar experiences or know what the deal is with them? This particular client even has the registration in "Registrar-Lock", but apparently that doesn't apply to Enom

[nelsonke]

Originally Posted by johnk

About every two weeks I get a client that states their site, email, everything has gone down, even though it has been running fine for some time and they've made no changes.
A quick check of DNS reveals that their domain is pointed at these Name Servers, much to the client's surprise

dns1.name-services.com. [TTL=3600]
dns2.name-services.com. [TTL=3600]
dns3.name-services.com. [TTL=3600]
dns4.name-services.com. [TTL=3600]
dns5.name-services.com. [TTL=3600]

....and a subsequent WHOIS check reveals the registrar to be ENOM, INC.

Had this only happened once, I would dismiss it as a fluke, but I see this 2 or 3 times a month. Does anyone have similar experiences or know what the deal is with them? This particular client even has the registration in "Registrar-Lock", but apparently that doesn't apply to Enom

Nope, has not happened to me. Is his domain registered with enom?

"....and a subsequent WHOIS check reveals the registrar to be ENOM, INC."

[Brangwyn]

Never had it happen to me either that I'm aware of, have had domains registered with enom for a couple of years now.

I believe "Registrar-Lock" means the domain is locked by the registrar for some reason or other. Perhaps the domain was recently renewed or some other sort of problem arose from it. I doubt Enom is a registrar that will just disable domains for no good reason :/

[Brangwyn]

Registrar-Lock simply prevents automated transfers of the domain to another registrar.

Hrm...

All I can say is I've never seen a domain having that issue that didn't have "Registrar-Lock" status

[Brangwyn]

Register-Locked is often the default at many registrars (obviously they want to make it as hard as possible for you to transfer the domain away).

OK, thanks guys. I thought there might be a trend but perhaps it's just coincidence.