Support is not working!

[javier011]

Hello vortech,
this message is to advise you that your support system is out!

Err.. What support system? vortechsupport.com is working fine...

[javier011]

I dont think so, i use since a year ago the support by email to support@vortechhosting.com but last week i have sent 2 emails and still waiting response, not even received the usual automated response.

Thank you

[admin]

I see tickets coming in to our system with no issue also sent a test ticket not issue. Could be something on your ISP side. Who are you sending the mail from?

You do know you can use http://vortechsupport.com if email is not working for you for some reason right?

[Brangwyn]

I've submitted several tickets via email in the last week and have had a response virtually immediately saying the ticket had been received.

Perhaps your ticket responses are being filtered by a SPAM catcher or similar Javier011?

[mresell]

I have to say that I had a similiar thing happen to me for an email address...only I didn't know mail looked like it went out , but didn't. I have used pegasus forever. I finally corrected it, but it looked like an a freak thing tied into the authentication feature... Don't know if it was pegasus, because it started out of nowhere, but it was bad because it looked like mail went out. It only did it on a couple of email accts on smtp. All that doesn't help you, javier except send yourself email to an outside source and see if you get it. I actually saw the email go out, but never arrive...like a black hole. I believe I changed an authentication option...it never gave an error either. Possible vortech was throwing it away because it wasn't authenticating properly.