mails to support

[kapuwa]

dear support team. i still can not send mails directly to the support. i think you found the problem with it but did you fix it please?

enter-sys

I dont see any emails from you, nor do I see it being blocked like it was before... Try again? Or just use the form at vortechsupport.com

[kapuwa]

please fix this - it was always easy to mail you direct. i will try again now.

[cambodia]

Originally Posted by enter-sys

please fix this - it was always easy to mail you direct. i will try again now.

have you try to send to this support@vortechhosting.com ? but it seem work fine to me with this address

[Silverbug]

Yeah ive been in contact with support today through both the mail and the site. Havent had any trouble with either.

[kapuwa]

yes - that was the case for last 1 year, i used to direct e-mail them. ever since the update of HSPHERE i am having this problem. after this message, i will write again and see it will rich them. you know, its a pain to fill the web form to make a support requst. i was always happy with the vortec direct e-mail help.

[Silverbug]

what error does it come up with? You could post the error or headers we someone may be able to provide more help then

[kapuwa]

no return errors. mail simply goes to a black hole. vortec support - are you guys working on it?

We're receiving your messages now... Its the parenthesis () in your email that is screwing up your return email.

Remove the ( ) (Enterprise Systems (Pvt) Ltd) from your from address and it should be fine. Ill send it over to Kayako.

[kapuwa]

so, we found a bug
cool, i will make the chnage now, many thanks.

[Silverbug]

hmm thats interesting to know.