Status Monitor and Network problems

[Silverbug]

That new status page looks like crap.

The formatting is def an issue. Some monitors are short and others are really long.

Bring on the XML feed

[logic404]

Originally Posted by Silverbug

Bring on the XML feed

<Chef from South Park Voice>Oh baby, yeah baby...</Chef from South Park Voice>

[admin]

OK guys, I see a lot of you wanting us to notify you about the status system being changed but to be honest this was never really mean when we had IPmon to be used on other sites. Yes we did know a few of you had used it. It still only seems to be less then a hand full that were using it.

That being said, I saw no reason to notify every customer that we were changing something they did not ether know about or even use. The new IPcheck system will have the ability for anyone to use once the XML is built in to the system. Please don't code or make anything to pull from there till the XML is in place or you could be up set again.

I am sorry if this caused an issue on your site, but it was never really made for that in the first place. This system will be made to do that for you easier since we see there is some what a demand for it we have already asked them to add the XML in to the program.

But please don't trash us for something we changed on that was meant for our back end in the first place. Also the comment about " That new status page looks like crap. " it does not have to look good, we could care less if its HOT PINK if it does the job better and easier for us to mange.. Thats why we want the XML in the system then you can make it look like what ever you want and if HOT PINK is your thing then have at it..

[mresell]

Understood. I will take function over form anyday. (Sometimes function is form, of course ) Does this mean no email alerts or reports .
I say this because to me it seems like it could actually be less burdensome ? For things that could be automated.
i.e. If a server has a problem I would know and not have to ask or submit a needless TT. Sometimes things aren't posted in the forum. I would personally rather have someone working on a real problem than explaining that something is down. Also it has been stated that you don't want excessive pinging etc... so if we as resellers want to have access to certain info(server issues are certainly critical) we either have to get it from you or create our own. Seems like a certain level of transparency would be advantageous.

[nelsonke]

[quote=DigitalSkyline]Yeah I read that... Doesn't change the fact the old one actually worked (and better from my perspective).

Miss a few days checking the forums and all the sudden my server status is broken... had I missed this post it could have been broken for god-knows-how-long.

I don't know I guess I just expect things to work and not have to be surprised when they stop working for whatever reason.....

QUOTE]
"Ditto"
1. The old monitor looked better, and was easier to quickly assess the overall condition of the data center.
2. If the reason for the quick unexpected change was a server failure, then an emailed support announcement was definitely in order annoucing the change. This subject of notice comes up so often I wonder if you realize that you do not have to pay postaqe on email?

[admin]

Originally Posted by nelsonke

"Ditto"
1. The old monitor looked better, and was easier to quickly assess the overall condition of the data center.
2. If the reason for the quick unexpected change was a server failure, then an emailed support announcement was definitely in order annoucing the change. This subject of notice comes up so often I wonder if you realize that you do not have to pay postaqe on email?

Well of course we no email is free.. But a problem we see is that users get a little hmm let me put this in the right word "pissy" when we email them all the time. Don't know why and tell them to take them self of the list but it seems to happen a LOT..

I am going to take one of the staff memebers tomorrow and talk to them about making a new letter that goes out EVERY month with updates and changes. This way everyone finds out about it but we don't have to spam everyone ever day sending them notices about small things they might not even use or need.

[mresell]

Originally Posted by admin

Well of course we no email is free.. But a problem we see is that users get a little hmm let me put this in the right word "pissy" when we email them all the time. Don't know why and tell them to take them self of the list but it seems to happen a LOT..

I am going to take one of the staff memebers tomorrow and talk to them about making a new letter that goes out EVERY month with updates and changes. This way everyone finds out about it but we don't have to spam everyone ever day sending them notices about small things they might not even use or need.

That sounds good. Altho that is truely amazing that a reseller would complain about emails from a list such as this. That is what the list is for.
hmmmm.

When I say email alerts tho, I am talking about getting a server monitoring alert sent to a mailing lists that automatically goes to people on the list.

[dpyers]

When I was playing with it this weekend, noticed a red alert on one of the cp's that indicated one service had been down for a few seconds. Refreshed the page, and it was cleared.
I think you need to be careful with this. There's more to it than just sending email alerts. e.g.:
I could care less if nt 11, 12, or 13 are down. Alerts after 2 minutes are ok with me, but only on machines I'm using - oh! except for unix2, Got a special pita customer there. Better alert me after 15 seconds on that one - except if it's ftp of course - he doesn't use it so a 15 second alert on everything else on unix 2 will be ok.
I'd guess that a high percentage of potential email alerts each day would not be particularly useful for individual resellers. Wouldn't take to long before we saw posts for an applicayion to filter them.

[Silverbug]

Hey Brad, whats the eta on the xml feed for the status monitor? i dont really mind how long its going to be, i just want to allocate some time to develop my new status monitor.

[mresell]

Originally Posted by dpyers

When I was playing with it this weekend, noticed a red alert on one of the cp's that indicated one service had been down for a few seconds. Refreshed the page, and it was cleared.
I think you need to be careful with this. There's more to it than just sending email alerts. e.g.:
I could care less if nt 11, 12, or 13 are down. Alerts after 2 minutes are ok with me, but only on machines I'm using - oh! except for unix2, Got a special pita customer there. Better alert me after 15 seconds on that one - except if it's ftp of course - he doesn't use it so a 15 second alert on everything else on unix 2 will be ok.
I'd guess that a high percentage of potential email alerts each day would not be particularly useful for individual resellers. Wouldn't take to long before we saw posts for an applicayion to filter them.

They don't really have the ability to do this.(Maybe this is in ipcheck) That is why they haven't done it before. I would rather be over notified than not. (IMO)I am not sure how long or at what intervals it send email either, but the choices are for us to make our own or have it sent. Getting email about a server you are not on could be easily filtered on our ends.

[Brangwyn]

Originally Posted by dpyers

When I was playing with it this weekend, noticed a red alert on one of the cp's that indicated one service had been down for a few seconds. Refreshed the page, and it was cleared.
I think you need to be careful with this. There's more to it than just sending email alerts. e.g.:
I could care less if nt 11, 12, or 13 are down. Alerts after 2 minutes are ok with me, but only on machines I'm using - oh! except for unix2, Got a special pita customer there. Better alert me after 15 seconds on that one - except if it's ftp of course - he doesn't use it so a 15 second alert on everything else on unix 2 will be ok.
I'd guess that a high percentage of potential email alerts each day would not be particularly useful for individual resellers. Wouldn't take to long before we saw posts for an applicayion to filter them.

All I'm planning on doing is putting in a threshold system, if an alerts been red for x number of consecutive polls or perhaps x number of minutes then it alerts me via SMS, should cater for any of the small outages etc that happen from time to time.

[Silverbug]

All I'm planning on doing is putting in a threshold system, if an alerts been red for x number of consecutive polls or perhaps x number of minutes then it alerts me via SMS, should cater for any of the small outages etc that happen from time to time.

Yeah i'm probably going to do something similar to that. hmm maybe we can work together on this. What sms gateway do you use B?

[Brangwyn]

I just use a Clear.net account I have that allows me to send SMS text via email.

[Silverbug]

out of curiosity if i were to create something that could send sms/email notices when servers go down and come back up would anyone else want to use it? all i would have to charge for would be sms credits, but then they are dirt cheap anyway.

If there's enough interest i'll write more functionality into it. might even look at putting it on an external server too.

[mresell]

Well...that's the thing we can all write our own. Being notified would be easier, but hey that is me. Obviously, anything we code we can make it do what we want w/in reason. I am looking for unix php so I doubt it would benefit me silverbug. I just forward an email to my phone...I don't need SMS to do this w/ my provider.(obviously size is limited)