Changes to reseller plans

[antic]

Originally Posted by Danl

antic, ya gotta read my posts from earlier, we are giving credit back for accounts created in the last 8 months

I understand, but aren't you going to charge $0.50/month for every account from no matter how far back they were created?

[ed] Sorry, I completely misunderstood - it's not retroactive. It does apply to current accounts but only from now onwards. My apologies! So yes, the cost can be passed on to clients from this point and the 8 month reimbursement makes more sense now.

[Brangwyn]

So when will the credits be made? or is the expectation that we have to manually ask for them to be done?

[kattouf]

Well i put in a ticket to sales@ a few days a go and got my credits yesterday :-)

[kapuwa]

no credit for me yet - i sent a ticket about 3-4 days ago...

[Danl]

I've been doing them, but unfortunately have been extremely ill (and not at work), I will give everyone the credit back to their reseller account just as soon as I can

[Danl]

Brangwyn you need to submit a ticket to me in sales, I can't go through everybody's account to see if they've gone over their alotted accounts (that wasn't supposed to sound rude... although it did, sorry about that)

[Brangwyn]

No problem Dan, hope you're feeling better. I just got the impression when it was stated that "everyone would be refunded" that it mean't that, and not everyone that submits a ticket will get refunded .. semantics I know, but then I'm well known for that . guess I just wrongly presumed someone would pull the info from the HSphere billing tables and work from there.

[kapuwa]

any one got a refund as yet?

[levseltzer]

I received my refund shortly after I submitted my request.

[Danl]

Originally Posted by kapuwa

any one got a refund as yet?

Have you not gotten yours yet? If not please submit another ticket over to sales@vortechhosting.com

[kapuwa]

Dan - I just did, ticket id: BII-209358

[Danl]

There is a cut off date of the 15th of June.This is the last day that you'll be able to get a refund for your accounts.

[quangmd]

hi, i wonder how i can clean up my account? To group and gather some other account into one ?

[ixie02]

Originally Posted by quangmd

hi, i wonder how i can clean up my account? To group and gather some other account into one ?

That's a good question. How much would VT charge to move them or would that be something that that they wouldn't do? Would the email accounts get moved as well or would they have to be re-set up? The new reseller changes will force some resellers to find a solution or leave VT. The loss of resellers will mean lost revenue so maybe they'll just have to charge those that remain $10 an account. Perhaps everyone will leave and perhaps that's really what VT wants anyway. Sorry, I just woke up and haven't had a chance to kick the dog yet so I thought I'd complain about something.

[quangmd]

Why no one answer here, maybe I will open a ticket, and tell you guys later