Whoops we did it again!! More Bandwidth More Space!! Resellers MUST READ!!

[Silverbug]

Thanks guys, this sort of thing always seems to happen just as we start reaching the higher end of our bandwidth and disk space limits

[Ballyhoo]

Normally I go to the forum to see what problems are out there, but today I see great news.

Thanks for the change of pace.

[awen]

Thanks Brad & Co. I meant to reply to this the other day when I got my 12 copies of the email. Great news once again. I really need to keep up and sell more... which is something I've been working on lately anyway. Anyway, my sincerest thanks for keeping up with the market and providing us the very best in service and features.

[segurired]

Thanks!!! nice service

[Tina]

Thre is a little icon that says when you mouse over it 'click to change traffic limit' There is nothing that says 'Statistics'. Is this what you mean? If not ... can u give me a graphic with a big arrow? I can't see statistics. Thanks Tina

[admin]

Here is a nice little image for yea. Can't miss those goofy arrows of mine... hehe Remember you must login at cp.hsphere.cc with your direct account with us, not your reseller account you have to be in the admin side where you can see your invoices and such with us.

[Tina]

Hangs head in shame .. I was logged in I could not see the wood for the trees but I got the right icon at least! .. My excuse is I'm a woman and as a woman I was doing several things at once (yes really) and I just did one thing too many. Staying up two nights on the run with only two hours sleep and wondering around the diy store with hubby, in a state of shock cos he actually suggested we go and did not ask to go home before I did all morning...did not help either. sniff sniff ..... I'm fully updated (I missed last time) and just in time as I'm setting up my web design business finally after years of doing it for nought. So a big thank you .. and thanks for fixing that server update that would not update too.... your the bees knees .. in fact I think I'll start paying my fees yearly as soon as I make some money... cos I won't be moving hosts in a bunch of sundays! ta Tina

[xwisdom]

Many thanks Vortech! We love you

[obj]

To bad Im in the process off moving all my accounts to another host. 99.9% uptime guarantee my ass more like 50%. Every day this week atleast 1 of my customers has been calling me about their stuff being down. 99.9% uptime comes out to like 15 minutes a year so far today one of my customers mail has been down for over 2 hrs. Multiple server discs have less than 1% space left (loading disks like that causes corruption and data loss). All the space in the world is useless if the server doesn't work.

[bootNumlock]

@obj... what are you doing trolling 2+ year old threads? btw... 99% allows for over 3 days of downtime... think about... 1% of 100 = 1 so 1% of 365 is 3.65 so at 99.9 for a year you are still at .365 of a day -- and a third of a day is what...about 8 hours?

i think my math may be more accurate than yours... sorry you are upset, but more sorry that you are responding to 2 year old posts and your math skills are weak...

[Danl]

That's kind's of weird OBJ, we haven't gotten a ticket from you since 03 Sep 2008 03:40 PM , you may need to submit a ticket if you have any problems, especially since we haven't spoken once to you today.

[obj]

Danl,

one of my employees wrote that post and I apologize that it was posted in an old thread. I talked to him about that. However, taking the fact that we didn't submit trouble tickets as being satisfied is a wrong conclusion.

Experience tells me that submitting trouble tickets for servers that are down are useless because you know anyway.

I know you are trying hard to hold the company together but with all the recent down time I have no choice but moving elsewhere. This is a huge task because we have many customers with scripts and databases that now need to be adjusted to a new environment. Believe me, I would like nothing better than Vortech providing me with a service that makes it possible for me to stay in business.

[Danl]

Realize if there is an email problem it doesn't necessarily mean it's server wide, nobody else has brought this to our attention, you may want to put in a ticket so we can see what's going on.

[antic]

Sorry guys, gotta correct that math.
It's 99.9% per month uptime as I understand it.
A 31-day month has 44640 minutes.
0.1% of that = 44.64 minutes of unscheduled downtime allowed per month.
A good month doesn't mean they're allowed 88 minutes the next month.

Originally Posted by obj

99.9% uptime comes out to like 15 minutes a year

Originally Posted by bootNumlock

btw... 99% allows for over 3 days of downtime... think about... 1% of 100 = 1 so 1% of 365 is 3.65 so at 99.9 for a year you are still at .365 of a day -- and a third of a day is what...about 8 hours?

[antic]

In any case, read the TOS: http://vortechhosting.com/tos/

2. Vortech, Inc.'s services are provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Vortech, Inc. expressly disclaims any representation or warranty that the Vortech, Inc. services will be error-free, secure or uninterrupted.

No "warranty" doesn't mean no refund for downtime, just that refunds are at Vortech's discretion - they're not bound to it as far as I can see by the TOS.

Not sure I'm a fan of this bit though:

15. Vortech, Inc. may include the Account Holder's name and contact information in directories of Vortech, Inc. service subscribers for the purpose promoting the use of the services by additional potential clients.