cf.hsphere.cc

[TheDesigners]

Originally Posted by admin

We will not be going back to CF 5. I really want MX to work and be stable as much as you guys do trust me.

Brad,

I’m frustrated with MM as well. I don’t like paying someone to conduct R&D on their own product – which is exactly what MM is doing when you pay for their support. They release software before the major bugs are squashed and charge customers to “fix” it, thus learning what needs to be included in the next update all the while making m.o.n.e.y.

That said, just tossing this out as food for thought…

(It may not even apply because we're not comparing apples to apples - Vortech's CF is within a shared environment and 99.9% of my experience with CF is in corporate settings with one instance of CF serving at most one intranet domain and one internet domain)

…but, if you were to install the Enterprise Edition ($$$) running on top of the JRun J2EE server, you could have multiple instances of CF configured on one machine (ideally one instance per site) and each site would run their own server processes. Wouldn’t that reduce the size and information contained in each neo-query file? With less hits on each neo-query file, wouldn’t there be less chance of corruption? Each webmaster would then have access to their instance of CF’s Administrator, cutting down support intervention on your part.

In my experience, CFMX runs stable (installed with JRun) on a IIS 6 machine severing one corporate domain. I don’t have experience with a shared environment, but I would think the Enterprise Edition would have to run more stable in your situation.

[Dabelo]

Just when I thought I got out, they pull me back in!

Brad - For a moment you teased us with cf -5.

The cf hotshots would (and did) howl abiut a 'downgrade'
and complaned (with some justification) about how "overloaded"
cf is.

How about a compromise. Leave mx on cf in place and
ADD a version 5 server. Let us choose the server
cf5 or mx in coldfusion plan !!!! This could offload
cf and also provide a stable solution for those
sites that 'afford' to downgrade.


I gave up on cf when the 6.1 release when Macromedia
BRAGGED about fixing over "400 customer issues" in the
6.1 release. (I guess they don't have bugs, just 'customer issues')
I could release a product with 400 bugs, but I would not brag
about it.

I have 10 old cf sites and a few others at another vendor
which I would gladly move to a cf5 (ie rock solid) server.
I was smart enough to flag/version test any mx "improvements"
so It would be easy for me!!

It couldn't cost that much to add one server, and you would
make everyone happy, and lighten the load to boot

[admin]

Very good point there Dabelo.

I might just take that option. Not sure how much use the CF 5 server would really get, but it is a LOT more stable thats for sure. CF 5 could run for months and months and never have an issue.

[admin]

Just got off the phone with MM again, they are looking over the file but have found NOTHING yet, they also have no tools in house to look at there own mess of a file. They have to look at it just like I do, 60,000 lines all on one line together.

They are trying to find what the issue and cause of this problem is but there is nothing we can now but really wait on them. This is not something we can fix or caused as its ether a bug or issue with ColdFusion. So I guess right now its a wait and see thing.

Oh I forgot mention they leave work at 8pm et. So I am trying to push them to find and fix the issue. But not much I can do if they just leave me hanging.

[Ram_Argid]

Originally Posted by admin

Just got off the phone with MM again, they are looking over the file but have found NOTHING yet, they also have no tools in house to look at there own mess of a file. They have to look at it just like I do, 60,000 lines all on one line together.

They are trying to find what the issue and cause of this problem is but there is nothing we can now but really wait on them. This is not something we can fix or caused as its ether a bug or issue with ColdFusion. So I guess right now its a wait and see thing.

Oh I forgot mention they leave work at 8pm et. So I am trying to push them to find and fix the issue. But not much I can do if they just leave me hanging.

YOU'VE GOT TO BE KIDDING ME!!!!

First they don't have any way of looking at their own mess, let alone fix it?!?!

Then they think that they can just GO HOME!?!?!

Well, if they don't go under with CF, then THEY SHOULD! Why would anyone want to do business with a company that a) won't support their own product. b) can't fix their own product and c) won't even show the proper motivation when they're paid and shouldn't even be paid because of reasons a and c!

Outrageous!

Well, it looks like we too will be losing a customer tomorrow. We were given an ultimatum today to have it up by tomorrow.

If I believed in lawsuits, I'd suggest a class action suit. I think the term bastards is a pretty light description of Macabremedia.

[admin]

I just sent them log files to look over, they alreayd had the other file. Oh I forgot to add the tech's phone I was talking with went dead so now I can't even get ahold of the tech working the issue because he called me from a CELL phone.

I will be sure to ask them for a refund tomorrow on the support charges. His only idea was to remove some DSN's from the bottom of the file and give that a try. I tried that ( of course after making a back up ) and I removed 50 DSN's and it still did not work. I know CF has been restarted today with 50 DSN's being added. Grrr..

[Revolution]

I got an ultimatum call this afternoon also.

Apparently... a couple of their their customers have already cancelled their accounts.

If they cancel... I will take a $100 / month hit.

[admin]

Man we are under charging if you were charing them $100 month.. LoL

[Ram_Argid]

I would guess that many of the CF coders here have some kind of I'll code it and host it arrangement. Believe me, you don't want those headaches. $100 a month is cheap because many times those types of clients want you to bend over backwards...oh and by the way, walk on water while you're doing it!

Hmmm...not unlike what we expect of you.

[admin]

I know of away we can fix this issue, but it would SUCK BIG TIME.

These are our options at this time.
1. Wait on MM to tell us what the issue is and how to fix it in the file.
or
1. STOP all web sites on the server, remove ALL ODBC from the SYSTEM ODBC manager and clean out the neo file.
2. Then add them back by hand on in CF admin and remove the option from H-Sphere to add the ColdFusion DSN as that could be a cause of the issue as well if H-Sphere is doing something wrong in that file.

I could put a default page on the server so sites that are stopped in IIS get something. But even doing it this way does not mean it could not happen again as MM see's nothing wrong with the file yet and has had it since 3:30pm today.

[jkoch]

These problems seem to only have come up after the DSNs have been added through the hsphere interface. I would be all for just stopping the server adding back in the DSNs as needed. my CF sites are basically down now as it is so a few hours of being offline will not be a problem for me. I am all for whatever it takes to get back online.

[Revolution]

I'm open to any options... I just need the issue corrected.

$100 a month is nothing compared to the services that we provide them.

In reality... they (my customer) don't know how sweet the deal they have is.

The amount of money we charge them - is nothing compared to what they get from their customers... $100 a month x's 100+ clients.

We provide all the development, hosting, tech support, and "idea fishing" for $100... which in reality is nothing.

This site operates at a loss. Other companies were charging them $400+ a month to do what we do.

For this price... we also provide reasonable upgrades.

The only reason I keep this account... is basically because they were one of my first clients... plus the $100 pays for my sdsl line every month.

[tkraffty]

What's your gut feel Brad?... It seems to me CF was working pretty well up until just a couple weeks *after* the new CP option was added to control DSN, so I can make a possible connection and good argument for bipassing the CP for now...

but I could be wrong and maybe you all have been fighting fires with MX ever since it first installed... (?)

But IMO, with this CP DSN option now in the hands of *everyone*, there's no way of knowing if someone maybe entered the wrong port or "option" number, etc... and maybe that sort of thing could cause problems in the file?

Atleast with your idea, you'd be able to make sure they're entered properly.

However, if you don't feel there's any connection between the CP option and CF issues, then something that drastic doesn't seem warranted just yet...

Either way, I've already had to send my DSNs a couple times. Is there somewhere we can send them now, and feel confident we won't need to submit them over and over (always seems to be needed right around 3am for some reason)...

Also - and maybe this doesn't need to be said, but I will - your folks would absolutely need to use the same DSN names we've been asked to use after this problem started (eg., the whole dash vs. underscore naming convention change), and/or just use the datasource titles provided by *us*. Quite a few people would throw a total hissy, if you asked them to dig around their code and replace the datasource references *again*... ack!

TK

[Ram_Argid]

When I had a similar issue, I had to do just that. I had to reinstall CF, and recreate the xml file using the CF Administrator one blanking DSN at a time. I then kept no less than 21 different versions of the xml files (backed it up everytime I changed it).

Vortech's response time is usually so good I never had to wait more than 30 minutes max to get a DSN up and running.

I say go for it! MM is nobody to rely on. I feel for you guys though, it promises to be a long tedious task.

[TheDesigners]

Brad,
How many DSNs are in that .xml file?