Mail8 - More mail goodness

[SteveL]

I am just *over* the email problems. I know my clients are!!!
Steve

[Ballyhoo]

Originally Posted by dvanburen

I'm not really sure what else you are asking for.

Just commenting about the recent troubles in general. Not asking for anything specific.

That being said, I would like to see issues taken care of "right off the bat" instead of letting it get to the point of effecting my business. Not that you haven't done so in this specific case. But the email issues are piling up lately and my clients are running out of patience.

Looking forward to calm waters ahead.

[citywebsystems]

Wow! Only one thank you... and a bunch of grumbling. I for one would like to join elbuentrovas in thanking David for keeping us informed on the situation.

And for all the grumblers out there... you're not the only ones dealing with mail problems and losing customers over it. But chances are those customers aren't the kind you really want to work with anyway. Also, try going about things with a positive attitude... I think it would suit you better.

Update: Maybe I'm just feeling unusually cheerful today... I don't know. Anyway, no offense intended to anyone. Just realize that the Admins are working to take care of these problems. Lets let them do it.

[joshcombs]

Originally Posted by citywebsystems

Wow! Only one thank you... and a bunch of grumbling. I for one would like to join elbuentrovas in thanking David for keeping us informed on the situation.
And for all the grumblers out there... you're not the only ones dealing with mail problems and losing customers over it. But chances are those customers aren't the kind you really want to work with anyway. Also, try going about things with a positive attitude... I think it would suit you better.

That link that you listed is a great article.

[citywebsystems]

I agree! There's more where that came from if anyone is interested.

[admin]

Trust me David and the techs are working hard to fix this issue. I think david has it under control now at least from the last update I got from him.

[antic]

I'd like to add that not many (if any) other hosts provide this level of feedback & discussion of support issues in a forum like this.

Problems occur, and clients do need to understand that. Transparency is the key and keeping people informed. VT is very good at that for us, and we need to contribute to that and pass it on to our clients too.

That's the value we can leverage from VT's approach, and our clients will either recognize that value or go somewhere else and still have problems but not the feedback.

Just my 2c (~AU$ 1.5c)

[SteveL]

I guess 98.2% is not too bad.

Service State Breakdowns:

State
Type / Reason
Time
% Total Time
% Known Time

OK
Unscheduled
28d 8h 1m 1s
98.240%
98.240%

[admin]

Originally Posted by SteveL

I guess 98.2% is not too bad.

98.2 is not good in my eyes but when you have an attack on a system for over a week that involves over 300,000 or so IPs now I think 98.2 might be really good in that case. Does not mean we can't do it better next time. We learned a lot of this attack as we have never seen anything like it.

[treeves]

We have clients on Mail8 and they have been experiencing problems with sending errors all day long. Is Mail8 on the blink again?

[parapet]

Originally Posted by admin

98.2 is not good in my eyes but when you have an attack on a system for over a week that involves over 300,000 or so IPs now I think 98.2 might be really good in that case. Does not mean we can't do it better next time. We learned a lot of this attack as we have never seen anything like it.

Now that's something I can tell my customers, that the mail servers have been under attack and you guys have been holding your own against them. I would compare it to a cloud of locusts.. one or two on their own you can squelch, but put enough together and you have a plague... and that gives a clue as to what you're up against.

I for one don't think you have an easy job on that end--having worked for an ISP and having seen the many attacks they also had to fend off, I know just how hard it is (which is why I am most grateful to have folks of your caliber taking care of the servers, thankyouverymuch)...

But please.... continue to keep us informed here in the forums. As resellers we can decide just how much to tell our own customers, but it helps a great deal when someone keeps us informed of things like attacks and other problems you're trying to fend off. I KNOW you guys do a good job, unequalled if one keeps in mind just how reasonable your prices are, but good communication is so very important... we will all be much happier (and some less antagonistic) knowing what's going on, and what you're doing about it.

Thanks for working so hard to do such a great job keeping us all in business.

[admin]

treeves mail8 has been stable from what I have seen we had like 2 tickets but ended up not even being related to the mail server. If you open a ticket we will be glad to check it out.

parapet thanks that does mean a lot to me. We have been working hard to swat the locusts as you called them and it's not easy with 200,000+ computers attacking you and you have no way to tell if it's IP based or domain based ( which we think it is now ) but we can't tell what domain it is and trying to pick the domain out of 5000 to 8000 domains is kind of a pain.

[awen]

If anyone has customers jumping ship because of an email issue, or any other first sign of trouble, you're better off without them in my opinion. I've worked in communications technology for 17 years and understand that problems happen. At least at vortech they see them usually before we do, they admit them, and work on them and learn from them. Go elsewhere and get that kind of commitment for the same price or less... I dare you.

Vortech does a decent job of keeping us in the loop. They're not perfect, but it's more important to them to work on the problem than it is to report to us that they are working on it. Fact is that they are learning that aspect too and working hard to prevent problems, fix the ones they can't prevent, and keep us in the loop when they are working on them.

That being said, I can't help but notice we've been having a lot of mail issues lately. A bit more information is warrented and welcomed. At least that way we'll know it's being actively worked on.