Mail7 11.15.2007

[uecs]

Originally Posted by aaron

The above post is totally bogus. There is nothing wrong with mail7. Tickets are being answered etc.

In the time it took you to go on a rant you could have provided a traceroute and a telnet to port 25 result, which in turn would indentify the ''problem'' which is probably your local Internet security program blocking 2525 or something else.

Here are two of those from 10:47AM

From a good connection
aaron@yoda:~> traceroute mail7.hsphere.cc ; telnet mail7.hsphere.cc 25
traceroute to mail7.hsphere.cc (216.157.145.27), 64 hops max, 40 byte packets
1 66.103.146.65 (66.103.146.65) 0.478 ms 0.466 ms 0.443 ms
2 66.103.132.177 (66.103.132.177) 0.459 ms 0.505 ms 0.432 ms
3 f0-1.na01.b006686-0.mco01.atlas.cogentco.com (38.112.1.193) 1.310 ms 0.873 ms 0.689 ms
4 RapidColo.demarc.cogentco.com (38.112.14.122) 0.967 ms 0.980 ms 0.945 ms
5 barney.rapidcolo.com (216.81.79.9) 0.972 ms 1.049 ms 1.511 ms
6 mail7.hsphere.cc (216.157.145.27) 1.204 ms 1.086 ms 1.317 ms
Trying 216.157.145.27...
Connected to mail7.hsphere.cc.
Escape character is '^]'.
220 mail7.hsphere.cc ESMTP

From my home

[root@jedi]# traceroute mail7.hsphere.cc ; telnet mail7.hsphere.cc 25
traceroute to mail7.hsphere.cc (216.157.145.27), 64 hops max, 40 byte packets
1 * * *
2 gig5-0-0.orldflwrpk-rtr1.cfl.rr.com (24.95.228.81) 7.547 ms 7.412 ms 7.814 ms
3 145.228.95.24.cfl.res.rr.com (24.95.228.145) 8.758 ms 8.336 ms 7.794 ms
4 so-7-1.car2.Orlando1.Level3.net (4.79.118.41) 8.263 ms 8.764 ms 7.951 ms
5 ae-11-11.car1.Orlando1.Level3.net (4.69.133.73) 189.300 ms 192.427 ms 203.584 ms
6 * * *
7 ae-1-55.bbr1.Atlanta1.Level3.net (4.68.103.129) 18.233 ms
ae-1-51.bbr1.Atlanta1.Level3.net (4.68.103.1) 23.467 ms
ae-1-53.bbr1.Atlanta1.Level3.net (4.68.103.65) 17.152 ms
8 so-1-0-0.mp1.Orlando1.Level3.net (64.159.0.29) 26.297 ms 24.684 ms 25.905 ms
9 ge-10-2.hsa1.Orlando1.Level3.net (209.247.11.38) 24.291 ms
ge-10-0.hsa1.Orlando1.Level3.net (64.159.0.34) 25.376 ms 24.854 ms
10 VORTECH.hsa1.Orlando1.Level3.net (4.79.116.130) 26.834 ms 43.441 ms 27.756 ms
11 barney.rapidcolo.com (216.81.79.9) 27.124 ms 29.607 ms 29.266 ms
12 mail7.hsphere.cc (216.157.145.27) 31.037 ms 30.009 ms 31.970 ms
Trying 216.157.145.27...
Connected to mail7.hsphere.cc.
Escape character is '^]'.
220 mail7.hsphere.cc ESMTP

What?

I'm telling you that I have multiple customers at different locations that are able to send MOST of their mail utilizing port 2525 for SMTP (however aggrivating it is for us to walk each customer through the changeover for multiple pc's aside), BUT when you send messages *TO* them, it never shows up... can't find it in webmail, can't find it on the client, the mail server never processes it... so now i've got all these customers calling me and asking why when people send them mail, it never shows up...

make yourself an account a domain controlled by mail7 then send yourself a piece of mail from an external source, bet it doesn't show up

How bout I just watch the delivery logs and know its working?

[frieddan]

I have clients on your servers, mail8 specifically. I'm not sure if you set up filtering there or not yet, but my wife (among others) is having this same problem. I send email and they never receive it.

I am sending from a dedicated server however, and I am seeing the connection consistently refused on your end in the logs.

The following is from the debug log:

11/17/06 10:02:12 ME-I0123: Domain [MotionDoc.com] has MX list [mail8.makeez.com]
11/17/06 10:02:12 ME-I0026: [6E4952A1E41146D1BA2A3F98FEFE24A0.MAI] Sending message
11/17/06 10:02:33 ME-E0038: [6E4952A1E41146D1BA2A3F98FEFE24A0.MAI] Communications Error: Socket connection to mail8.makeez.com failed (error 10060). The host was either not contactable or it rejected your connection.

This is coming from a Windows 2003 Standard Edition server. Is it possible that your filtering isn't checking for this version of Windows being allowed? Are you checking for versions of mail server software at all? We're using MailEnable, not the standard Windows SMTP.

-Dan

[frieddan]

I should probably point out that this was working as of an email I sent at 3:28 yesterday afternoon, and mail to other hosting services is not having the same issues today.

Also, the dedicated server is in another time zone, so adjust by an hour for Eastern Time, the log entry above should have been 11:02 in your logs.

[usereasy]

I posted above as UECS (we are a reseller customer) and you ban me for bringing a problem to light that you won't help with?

This is what I know for sure, more than half of the messages people are expecting never arrive, which justifies them being upset with me which justifies me wanting a resolution from you... I don't know why you keep telling me to configure SMTP and other configurations which have nothing to do with the problem?

[frieddan]

And for good measure

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.
C:\Documents and Settings\frieddan>tracert mail8.makeez.com

Tracing route to mail8.makeez.com [216.157.145.28]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 72.32.184.66
2 <1 ms <1 ms <1 ms core1-4.dfw1.rackspace.net [72.3.129.14]
3 <1 ms <1 ms <1 ms vlan901.edge1.dfw1.rackspace.com [72.3.128.17]
4 1 ms 1 ms 1 ms dal-edge-12.inet.qwest.net [65.115.193.77]
5 1 ms 1 ms 1 ms dal-core-01.inet.qwest.net [205.171.25.145]
6 2 ms 2 ms 2 ms dap-brdr-01.inet.qwest.net [205.171.225.49]
7 2 ms 2 ms 2 ms so-1-2-0.edge1.Dallas1.Level3.net [209.245.240.1
65]
8 2 ms 2 ms 2 ms so-0-0-0.bbr1.Dallas1.Level3.net [4.68.96.117]
9 47 ms 79 ms 46 ms so-3-0-0.mp1.Orlando1.Level3.net [64.159.0.25]
10 47 ms 47 ms 47 ms ge-11-0.hsa1.Orlando1.Level3.net [209.247.11.42]

11 47 ms 47 ms 47 ms VORTECH.hsa1.Orlando1.Level3.net [4.79.116.130]

12 48 ms 49 ms 49 ms barney.rapidcolo.com [216.81.79.9]
13 46 ms 45 ms 45 ms mail8.hsphere.cc [216.157.145.28]

Trace complete.

C:\Documents and Settings\frieddan>telnet mail8.makeez.com 25 Connecting To mail8.makeez.com...Could not open connection to the host, on port 25: Connect failed

[usereasy]

Originally Posted by frieddan

And for good measure

Yeah I figured that's what the issue was, if they're selectively blocking port 25 from windows boxes how are exchange mail servers going to connect? hence the message never goes out

[frieddan]

Quote:
Originally Posted by frieddan
And for good measure

Yeah I figured that's what the issue was, if they're selectively blocking port 25 from windows boxes how are exchange mail servers going to connect? hence the message never goes out

Well, I think I remember that he earlier said that he was only blocking consumer versions of Windows, not server versions, but I can't seem to find it now, so maybe I'm just going insane. My guess was that he was just missing some versions of Windows servers, but I could be wrong.

[mdallarosa]

mail7 has been working smoothly for me since yesterday. I have my own email accounts on mail7 plus 5 customers. All using port 2525 and no issues since yesterday morning (incoming and outgoing).

[frieddan]

Originally Posted by mdallarosa

mail7 has been working smoothly for me since yesterday. I have my own email accounts on mail7 plus 5 customers. All using port 2525 and no issues since yesterday morning (incoming and outgoing).

Yes, and that's a good thing, but we're actually talking about the oposite problem, people on other systems emailing TO your clients are having problems because these servers seem to be blocking SOME incoming connections.

This is in some ways a bigger problem because you and your clients can't see that the errors are occuring and potential customers may just turn away when email bounces.

[cpyles]

Ok I am getting calls from my one client that is on mail8 and she is getting calls from her customers complaining that she isn't replying to emails when in fact she isn't getting them. She uses her ISPs outgoing server so the outgoing port isn't and issue for her. However is there something she needs to do or are emails just not even making it to the server right now? I even just checked her webmail and there are no emails there that people have sent her.
Please give me a solution for this as her customers are coming down hard on her about this, which in turn comes down on me.

Thanks,
Carol Pyles

[frieddan]

Now I have to leave the office for a little while. When I get back, I really need to see some kind of indication from the support folks that they're taking this seriously, or I will need to pull all my clients from the system as soon as possible. The response to uecs is not building confidence.

[bubba]

I would also like to know the answer to this. One of my clients asked me today.

Is it possible to switch my clients from mail7 to another mail server my self? if so, how can i accomplish that. Clients have been down for 1.5 to 2 days now, just looking for a solution to get them up and running while you guys are hard at work on mail7.

I think you have to delete the entire account and then recreate it. If anyone knows for sure if this is the way then please post here,

Thanks,
b

[usereasy]

Well for a workaround at this very momment we had to change the mx record to point the mail to a unix-based email filter, then deliver it to vortech's mail server so it was talking unix to unix and no messages were rejected, please resolve the problems so I don't have to babysit the email.

[WalkerL55]

Originally Posted by bubba

I would also like to know the answer to this. One of my clients asked me today.
I think you have to delete the entire account and then recreate it. If anyone knows for sure if this is the way then please post here,
Thanks,
b

Bubba, I can tell you this! deleting the account all together as a whole might work, however it will need to go through the propogation again with the name servers.

unless something has changed since i did my big mistake, I accidently deleted a client domain and wiped it out completely. I then proceeded to recreate it (right away) within minutes. The domain was back up fast for the website how ever mail did work untill the next day.