Mail5 / 11/3/2005 12:00p

[byron]

Many customers are reporting in with issues sending mail through this particular server and/or possibly receiving many duplicates of emails once messages are received by the recipients. Our administrator is currently looking into the situation and believes the issue may be caused by a spammer, but this is not 100% certain as of yet. I'm establishing this thread since we do seem to have a common issue, and we will update this with more information as it becomes available.

[microm]

thanks for the thread

[dvanburen]

Please try and refrain from sending test messages. It is overloading the server and making it very difficult to troubleshoot the real issue. We will post any new developments in this thread.

[Silverbug]

Any new updates?

[Dean]

Appears to be fixed now. The vdelivermail binary stopped functioning properly. I have replaced the binary and every test so far has been successful.

[mdallarosa]

Yes, my customers on mail5 are deliverying mail normally now.

Thank You

[Francisco]

Yep looks to be working fine now

[torobravo]

working for me too !

Thank you

[Daniel]

Mail5 seems to experiencing a similar issue. We have our best technicians on this issue. There is no ETA on a fix as of yet. Due understand we are working as fast as possible to rectify the situation. We will post here to inform everyone of any updates.

[Francisco]

wAS NOT WORKING FOR ABOUT 20 TO 30 MINUTES... LOOKS OK NOW

[Francisco]

Sorry,,, its not OK yet

[Daniel]

Just received an update. It was not the same issue as per yesterday. It turns out that the bounces from today's SpamCop incident are boggin down the server. Our Mail Administrator has cleared this up and mail is sending as of this moment.

[DigitalSkyline]

Still running very slow... just had a complaint from a user who sent an email to his supplier and they recieved approximately 30 copies of the message.

Tried a test within the last 5 minutes, from mail1 to mail five took about 5 minutes to show up.

What should I tell my customers?

[Daniel]

I can say when I server goes offline, especially mail, since the RFC dictates to queue mail the server will have to catch up. Time will have to be given in this matter. We are monitoring the server and will continue to monitor. I apologize for not being more descriptive in my update. We are processing mail, but are not out of the woods per any means. We need to play catch up now. Patience is greatly appreciated.

[bubba]

also received duplicate email within last 1/2 hour