Vortech Support Changes

[mresell]

Hey admin, hate to nag, but you really need encryption on that form. If someone abuses our accts. because they get that kind of info we are responsible and you will pay the price also.

[mresell]

ok...I assume this works...it came up. Haven't tried it yet. so I would replace the url.
https://vortechsupport.com/index.php...re&_a=register

[ixie02]

Originally Posted by Dean

**Vortech Support Changes**
Phone Support:
Effective immediately 1/24/06 Vortech will now offer enhanced phone support from the hours of 7 AM to 11 PM Eastern Time. We have made scheduling and staff changes to ensure the largest number of Vortech Technicians will be available during these peak support hours. Phone support will cease at 11 PM and resume again at 7 AM Eastern Time.
During the overnight hours we will have technicians at our NOC (Datacenter) facility answering support tickets and performing typical day to day server and network maintenance. You support emails and tickets will be answered promptly as always during these overnight hours as well as during the peak daytime hours.
We feel this new support system will create faster response times during peak hours and cut down on unnecessary overnight staffing when things are typically very slow.
Support Request Requirements:
As a Vortech customer you are now required to register for support access on our support site located at http://vortechsupport.com
Register for support here: http://vortechsupport.com/index.php?_m=core&_a=register
Unfortunately we now have to limit and monitor support requests in a strict fashion due to the overwhelming number of Reseller Clients who continually send their end-users to us for support.
Vortech always has supported only **1 PERSON PER ACCOUNT**

What password do they want?

General DetailsFull Name:
Email:
Password:
Password (Again):

[mresell]

That's confusing, but I *think* they want you to make a new password and then confirm it. I would not use your acct pass. That form needs to only be accessed via an encrypted url meaning unencrypted is forwarded to the encrypted one. The fact that certain info is also available via an unencrypted url once this gets posted is not a good idea, at all.Try the https:// url, the other day it was up w/ an expired cert, but it was accessible. I am sure the system admins know better

[ixie02]

Originally Posted by mresell

That's confusing, but I *think* they want you to make a new password and then confirm it. I would not use your acct pass. That form needs to only be accessed via an encrypted url meaning unencrypted is forwarded to the encrypted one. The fact that certain info is also available via an unencrypted url once this gets posted is not a good idea, at all.Try the https:// url, the other day it was up w/ an expired cert, but it was accessible. I am sure the system admins know better

Worked for me, thanks.