NT17 status

[Brangwyn]

If you've ever reset permission ACL's on a large NTFS drive with say a few million files on it I think you'll appreciate that there's just no way of telling how long it will take .. and it does take a looooong time to do it. Windows doesn't even give you a progress dialog for something like this so I doubt HSphere does either. Unfortunately you've just got to wait for it to finish

[3WHosts]

Thanks Brangwyn
Even snippets of info like that help.
Appreciated.

[rheide]

Brangwyn, I appreciate your input, but what I would really like is to hear from Vortech. This is only the 10th time I've said this but if all they are doing is sitting there looking at the screen with no progress, surely it can't be hard to type that things are still going as planned, etc. on the forums. When I hear no update, I start to wonder if there are more problems, etc.

So at this point, if it shows no progress, could it be a few more days?

One last question, from the original post, it said the fans died ... why weren't new fans put in and end of story - that would take about 10 minutes? I'm sure there is more to it, but that's all I have to work from.

[rheide]

Brangwyn,
One other question since you post here more than Vortech - are you suggesting that based on the number of files, hardware specs, etc. that you would have absolutely no way to estimate when it would be finished? Surely they have done this many times before, I would think there would be some kind of estimate .... 50 hours? 22 hours? 128 hours ... weeks ...
In addition to that, how long would you wait before you decided that maybe something went wrong and it actually wasn't doing anything ... you know what I mean?

[rheide]

Update from Vortech - 8:40am CST

We are working as fast as we can to get this resolved. I will leave this opened until we have an update for you. Administrators are still working on it.

Best Regards,
Marc

[Brangwyn]

that you would have absolutely no way to estimate when it would be finished?

When you reset permissions on an NTFS File system under windows (actually regardless of the file system) there is no real progress dialog box with any completion estimates on it. I know for a fact the last time I reset permissions on some user content on a webserver it took around 14 hours to complete and from memory that was for roughly 1 million or so files in the content directories.

As I posted above also Josh said he or someone would post the minute it's ready, I generally work on no news is good news, the box is up, websites are up just getting logon prompts when accessing them which to me means the permissions are still probably chugging away.

[3WHosts]

All I see is the same as before - just NT17 in the corner. No logon prompts or anything else!

[Brangwyn]

One of my problem sites is getting the logon prompts so I'm assuming that means it's been restored in IIS for the most part and awaiting permissions .. but I'm only speculating based on my own past experiences I only have one effected domain by the looks of it too so can't test any others.

[rheide]

NT17 for me as well.

[jsbwebdesign]

What is the current policy when servers do not conform to the 99.9% Uptime Guarantee? Is there no way to have backups of everything that make this job easier/quicker? Being from a 3rd world country this is something I would expect from a hosting company there, not a 1st class hosting center such as Vortech.

Seems this is costing a lot of us more than a few $ every hour our sites and clients websites are down. It would be nice to receive some sort of compensation...or reassurance that this sort of down time will not happen again.

I understand hardware fails, but guys isn't that the whole purpose of backups? Maybe this doesn't happen often enough, but there seems to be a flaw in the backup redundancy plan somewhere.

Don't take this the wrong way, simply frustration from me and my clients.

[3WHosts]

I just don't believe that a server can be down for this long and so few updates. That's one client lost for sure! Great.

[Danl]

We're still working on this issue, I appreciate brangwyn's input as he's 100% correct, we do not know. We don't give ETA's because most people seem to miss the E in ETA as estimate and think it's set in stone. We'll let you know when it's up and hopefully this will be soon.

[rheide]

Any chance we could change the NT17 message to something like "Server is down for maintenance" so our customers don't think we left town?

[areka]

How long will it take?

A bunch of my websites are down.

[jmbeach]

Originally Posted by JoshK

update:
I believe a few hours, even if it becomes 12, is better than 2 days.

Surely looks like it's coming up on that 2 days, doesn't it? Luckily I don't have any sites on NT17, but as an old-timer at Vortech, I remember back when in the SLA there was a suggestion that a backup server was always available, and with a simple swap of a hard drive a dead server could be back up within minutes... funny, I think this was long ago taken down because as we see that is a lofty goal, but sometimes not too realistic.

Once this is all over, I think it would be a fair request of resellers that Vortech break down for us how long certain steps took.

For example, how long did it take to build a new server? How long to reinstall Windows and all the other software needed? How long to restore user data? How long to set permissions? How long to restore any HSphere data?

In the end it would seem to me that Building a server and installing all requisite software should be done as a preventative item. You should never be building a server from scratch only after one goes down... now, I don't know if that's what happened here, but I think it's fair to ask. Restoring data and settings takes as long as it takes, but it's been what... 40 hours already? It sounds like it's still not fully recovered. That's just not acceptable on any level. At least not in my opinion.

But I digress. Let's have an open discussion into what happened and how it was handled, and let's for once and all find a solution to minimize these in the future. Or am I just being naive?