Moving accounts to Vortech/Matrix - What happens to mail?

[QuickStart]

Hi, I will be moving several of my client sites to my hosting account and would like to know how this will affect mail? Is there a way to transfer mail from the other hosting provider account?

Sam

[Brangwyn]

Generally speaking theres no simple and reliable way to transfer mail thats already sitting in one mailbox to another mailbox on a different server, especially if your also trying to change nameservers around at the same time.

The easiest thing would be for your customers to download all their email locally using any one of the zillion email clients available.

[jmbeach]

you can also advise them that while the new nameservers are propagating, they can use a webmail client, if your old host has one. That's the most reliable way to get mail that may be lost during those couple of days.

[QuickStart]

Is there a way to publish the websites on Vortech servers before the DNS transfer takes place. It worked very well with the primary account. Just not sure how to do this with the client accounts... I used the IP address before, but since they all have the same IP, I don't know exactly how to do this.

Thanks.

You can use the IP of the site to FTP the stuff up... If you want to view it, you have two options:

1) Use the instant alias

2) Switch the site to a dedicated IP, view the site, switch it back...

Use option (2) if your service domain isn't propagated; If your service domain is moved, then you can use option (1).

As for mail... Mail will probably end up in both places during the transition, so you'll want to setup your clients with two accounts, using the IP addresses of the mail servers to ensure you get all your mail. Once the propagation takes place, just remove the older account and either leave the other setup with the IP or switch it to the domain name... No biggie there.

[QuickStart]

O.k. I'm not familiar with the "lingo".... service domain?

Do you mean that if I switch an account to having it's own IP, I can then publish to that IP and then switch it back?

When the DNS transfer takes place (sometime in the next 72 hours) then it'll work?

Thanks for the help. It's a little new to me.