New-additional Mail Server Smtp Ports

[Light Speed]

In Entourage it's
tools/accounts
Select an account. Click edit.
Look for the sending mail config section.

CPanel users - For smtp server enter mail.yourdomain.com (or relevent TLD)
HSphere users - I'm not sure the correct mail server info.

Click Advanced sending options.

You will see a place to overide the default smtp port 25.
Enter the other port now available here.

[nelsonke]

Boy am i embarrassed. Thanks for the help, sorry i took so long to say thanks. I never noticed the advanced tab.

[Light Speed]

Glad I could help

[mresell]

Originally Posted by nelsonke

OK, someone has to do it, I will reveal my ignorance. How would one set up an Outlook email client to get around the ISP blocking port 25, so that one would be able to get to the email server which is now listening on port 225.

By the way, so far Comcast in Plano Texas has not blocked outgoing email from getting to our servers. It may be becuase we used to be ATT Broadband.

Do you mean it was the ATT side that got acquired? I doubt that matters. I haven't seen any port blocking here for them at all from old comcast to the newly acquired ATT. Comcast is still kinda mixed up and inconsistent in their policies and communications.

[tattooed_sysop]

Finally, no more calls at the middle of the night about mail not going through.
just tell the little darlings to check if they can do this from the command prompt (Start>Run)
> telnet mail.theirwebsite.com 2525
if so, then they should just use that setup in their mail program.
wheeeew.

The mail must go through, heheh.

[nelsonke]

Originally Posted by mresell

Do you mean it was the ATT side that got acquired? I doubt that matters. I haven't seen any port blocking here for them at all from old comcast to the newly acquired ATT. Comcast is still kinda mixed up and inconsistent in their policies and communications.

Yes, when Comcast bought AT&T broadband, we got switched. It does appear to me that little integration into Comcast has occurred, accounting for lots of variation across the company. This is probably a good thing. Whenever I have service problems, I sit in queue for a very short period of time, and then a tech who is actually local (not in new jersey or new zealand ) walks me through various trouble shooting steps, and we ususally get it reset while I am on the phone.

One of my clients has SBC DSL. If they go down, well, don't expect any help. Even if you get through to a tech, forget support. Comcast considers the modem part of their service. SWB simply wants to assure you that the line is fine, and it must be the DSL Modem or your network. Won't even talk to you until you unplug your router, and plug a computer into the DSL Modem. Even if you bought the modem from them, ( since the salesman said that would give you seamless support ), the SWB tech transfers you to the support tech for the modem manufacturer. Fortunately the DSL modem tech provided my client with much better service and support. About that time the SWB network came back up. Seems they had an area wide outage, but the SWB tech was unaware of the outage (not sure where he was located) , and trained to point the finger elsewhere.

Thanks for letting me get that off my chest.

[admin]

Originally Posted by nelsonke

Boy am i embarrassed. Thanks for the help, sorry i took so long to say thanks. I never noticed the advanced tab.

We AIM to please..

[tmanners]

Hey, For a few days the 2525 port was working. Now I can't send email through it. It just uped and stopped. I am with Cox. Surely they aren't blocking that port! We haven't made any changes in our network that would block that port. Any idea was is going on?

When mail2 was reinstalled the port wasn't set up. It is now. If you're not on mail2, probably something else

[treeves]

ok... tell ma again how I can find what email server our domain is on? We are having the same issue... worked fine... now it doesn't

[nelsonke]

I have a new client that for now has dial up acccess through AOL. They use Outlook and cannot make outgoing mail work. Went through normal suspects, (smtp authentication etc) and still no go. I had her change the port from 25 to 2525 and now she is getting a pop up aksing for user name and password. She swears whe is putting in the right name/password. I have set up the box on my outlook and it works.

Any thoughts?

Can anyone confirm that AOL IS blocking 25, but 2525 works for them?

[nelsonke]

Also the new domain is on mail.yourdomain.com. I ran the email test at dnsreport and got a good response. "[Successful connect: Got a good response [250 ok]]"

[Light Speed]

Can she send mail using aol mail servers?

[nelsonke]

Originally Posted by Light Speed

Can she send mail using aol mail servers?

Have not tried it. I do remember seing somewhere on the AOL site the settings to use your own email client to go out on their network. I will look that up.

Meanwhile she is dropping her laptop by our office so I can check her settings myself. I will update this after I check.

[nelsonke]

I am not sure how I would set up the outlook to do that. There is info on the AOL site for connecting to their email servers using Eudora from somewhere else on the net. But I doubt that would work in this instance.