@mail setup

[mcavill]

Hi...

on my service domain my mail server is mail3.mydomain.com - this resolves to the @mail IP address - I get a authorization failed message when I try to login, however if I follow the enter you mail server link and enter the same details plus my mail server I can login fine. I guess I've not set something up correctly I've created all the mail and nameserver server host headers with the people i use to manage my domain names, should I have done this - or just created the nameserver header records? do I need to do anything else - this is only a problem with my service domain, one of the other domains on the account works fine - any help would be appreciated,

[Brangwyn]

You might want to check your server aliases are correct, I cant think of any reason why your mail server should resolve to @mail which is 216.157.131.123 Make sure you've got all the server aliases submitted.

[mcavill]

thanks for the reply Brangwyn - yes i think everything is submitted, there's no submit button there for me to click anymore, in the server aliases mail3.mydomain.com > mail3.hsphere.cc and in the DNS manager mail3.mydomain.com > 216.157.132.253 > which them goes to 216.157.131.123 as you said - i've read some other posts detailing how to add a webmail.mydomain.com alias to cover the IP if you want - i don't really mind about that, I just want to get it so i can login normally

[Brangwyn]

216.157.132.253 > which them goes to 216.157.131.123

How is that bit happening though ? it shouldn't redirect to the @mail server though I may not be understanding clearly what your explaing either. Have you added your own custom A Record ? if so, don't call it "mail3" call it something like "webmail" instead.

This will be why your getting the authorisation error anyway, becuase @mail uses a little bit of scripting to try and determine the full domain name, and becuase of whats going on above it's not able too.

[mcavill]

i believe it's redirecting to the @mail ip addess because thats what mail3.hsphere.com does (when you type it in a browser at least) and my mail domain name; mail3.mydomain.com points at mail3.hsphere.com - I thought that was what was meant to happen - is that not the case?

My issue is the fact that I have to enter my mail server every time - I assumed that was an error - but maybe that's just the way @mail works - I'm sure there's some faq or tutorial that I should read....

[Brangwyn]

mail3.hsphere.com ? that should be mail3.hsphere.cc

If you go to any of the mailserver's via HTTP it will redirect to the @mail server yes.

Try creating a custom A Record for "webmail", and point it too @mail, you can do this from your DNS Manager. As I said above there is some scripting trys to determine the correct mailserver to use but I think it's getting confused.

[mcavill]

I meant .cc rather than .com force of habit when typing urls.....

OK - thanks very much of your responses - one day I'll have got the hang of this reseller stuff! - i think all is OK i just need to look around the tutorials etc....

[bobi]

Guys, I think I have the same problem!!

my website is netegypt.NET

When i open the email from the control panel, it's fine.. and it sends fine.. and says "mail sent" however the receiver gets NOTHING.
and when i try to send an email to my new email from an old email. I get an error message stating that there is no email address.

Please help!!
What i have set at my registrar of the domain is ns, ns1, ns2, ns3 of netegypt.net

[jmbeach]

why did you list all 4 nameservers under your DNS?

You only need to use the 2 that are listed under your domain.

You did the right thing by registering all 4, but adding all 4 under DNS is a problem. That's likely why your email isn't working.

check your HSphere CP for that domain, to see which 2 nameservers it's using, then remove the 2 from your DNS settings at your registrar that it isn't using.

-------------------

ps - BRAD (ADMIN) - I haven't looked at the support pages for new signups recently, but is it clearly laid out for new HSphere users how to differentiate between registering nameservers, and editing DNS settings with your registrar. It seems like a lot of new users (and some old ones too) don't know the difference, and how incorrect settings can negatively impact hosting.

[bobi]

thanx all

Please note that all the mail servers are running apache, but all it does is redirect to the webmail server. This is http only, so maybe thats what they meant by "redirects to @mail"...

[dlrmartin]

I'm having same problem, I created my custom login page inside my service domain site as was published in the forum. As you remember it has a script pointing to mail.userdomain.com, and for some domains I logged fine from, but others domains I redirected to @mail login page with ERR auth failed! trying again from there I login fine.
Any idea ?

[jmbeach]

what domains are you having trouble with? Only your service domain should need the exact mail server setup, all the others should be fine with mail.theirdomain.com

[dlrmartin]

No, I can reach the mail server without problems from all domains, but from some domains when client try to log from my custom login page receive from @mail authetication failed...
If they try again from @mail login, works fine...

Question is that some domains login well from @mail script login, but others auth fails..

[jmbeach]

Well, if it's a custom page they're using, could you post that code so that we can look over it?

There may be something wrong in your form.