Unreliable Service

[tomhogue]

My sites are down again for seven hours and counting. No one seems to monitor problems as they are unaware until I contact them. The same thing happened a few weeks ago and numerous times before. Upgrading to a dedicated server only made problems worse. I would not recommend this company.

[DigitalSkyline]

I don't know what the deal is with Vortech... either they are dying a slow death or they just don't a ---- .

Spent an entire day pulling my hair out because sites are down, no response to tickets and phone support gives a busy signal. No phones at all? How can anyone be in business without a phone?

Seriously tired of looking like a fool to my customers.

[Danl]

Please view this thread http://forum.vortechhosting.com/show...730#post109730

[kapuwa]

mail1 has a issue with its queue - no e-mails are coming in or going out. can someone look at this ASAP please.

[blakemiller]

Originally Posted by kapuwa

mail1 has a issue with its queue - no e-mails are coming in or going out. can someone look at this ASAP please.

Hence, my reason for the visit today too. Upset client called me this morning with same reports. I'm submitting ticket now.

[Danl]

Understandable Blake, we're doing our best at this and it's slowly coming down.

[unique]

It's more than 30 hours that my dedicated server is down and I dont know what to say to my clients. It seems I should move to another company...

[Danl]

What is the ticket ID for the ticket you put in unique?

[unique]

The ticket id is SYJ-585859, it was forwarded to Level 3 tech support, but no one response to it. Now, It's more than 48 hours that my dedicated server is down

[tomhogue]

I'm not getting anywhere with ticket OGA-589806. As a result my clients site has been down for three days. This is so unprofessional.

[unique]

My dedicated server has been down about 4 days and there is no news from Vortech Support!!

[unique]

Finally the problem was solved. Thanks to David

[kapuwa]

just wondering why it took 4 days?

[mrwill]

Originally Posted by Danl

Please view this thread http://forum.vortechhosting.com/show...730#post109730

Very strange? why are you posting this information on the forum? Network status should be posted on the homepage and internal workings of the company should not cause any interruptions of service. Unacceptable..Again mail is down.

[serverzb]

Their coldfusion down at least 3 times a week during our office hours
Most of time they cliam that they were restarting service.
They really like "restart everything" fix